faq
Frequently asked questions!
What types of balloons do you sell?
We offer a wide range of balloons including foil standard, foil supersized, latex balloons, number balloons, and themed designs. Our collection is always growing so you can find the perfect match for any celebration.
Do the balloons come inflated?
Most of our balloons are sold uninflated to ensure safe delivery. You can inflate them at home using air or helium. Some products also include inflation instructions for convenience.
How long do helium-filled balloons last?
Latex balloons typically float for 8–12 hours when filled with helium, while foil balloons can last several days or even longer. Indoor conditions and proper handling help extend the life of your balloons.
Do you offer delivery across Canada?
Yes! Balloonstime proudly ships across Canada. Delivery times may vary based on location, but we work hard to ensure your order arrives quickly and safely.
Can I return or exchange my order?
If you receive a damaged or incorrect item, please contact us right away. We’ll be happy to help with a replacement or solution. For safety reasons, opened balloon packages may not be eligible for return.
Facing issues!
Facing any issues? Don’t worry! Our dedicated team is always ready to help you, ensuring that every step of your experience is smooth and hassle-free. Just reach out, and we’ll take care of everything for you.
- General
How do I reorder items?
You can reorder items by logging into your account, going to your order history, and selecting the “Reorder” option next to the previous purchase.
Why do I see extra charges on my statement?
Extra charges may appear due to taxes, shipping fees, or optional add-ons. Please check your order confirmation for details.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use it to check the delivery status on our courier’s website.
Can I cancel my order after placing it?
Orders can be canceled within 2 hours of placement. After that, we may have already started processing it, and cancellation won’t be possible.
Do you offer gift wrapping or special packaging?
Yes! During checkout, you can choose gift wrapping options and include a personalized message for your balloon order.
- Shipping
Do you ship on weekends?
Orders may be processed on weekends, but shipping carriers only move packages on business days.
Can I change my delivery method after placing the order?
If the package hasn’t shipped yet, we can update the shipping method—contact us right away.
Do you offer local pickup?
Currently, we only offer shipping, but we plan to add local pickup options in the future.
Will all items arrive together?
Most orders ship in a single package. If items ship separately, we’ll notify you with multiple tracking numbers.
What should I do if my tracking hasn’t updated?
Sometimes tracking updates are delayed by the carrier. If it hasn’t updated for 48 hours, contact us and we’ll check on it.
- Order Issues
My package says “delivered” but I didn’t receive it.
Check with neighbors or your building office first. If it’s still missing, contact us and we’ll help file a carrier investigation.
I was double charged—what should I do?
Double charges are usually bank authorization holds. They typically disappear within a few business days.
I entered the wrong email on my order.
No worries—let us know and we’ll update your email and resend your confirmation.
Part of my balloon kit is missing.
Send us a photo of what you received, and we’ll ship the missing pieces immediately.
My discount code didn’t apply.
If your code didn’t work during checkout, send us the code and your order number—we’ll apply the discount manually if eligible